FAQSIGNIA

 

Augmented Xperience

 

  Augmented Xperience

  Question: What is Augmented Focus?

   Augmented Focus is a revolutionary processing strategy that

   separates incoming signals such as speech and background noise

   into two categories – Focus Area and Ambient Sound – and

   processes them independently. The processing of Focus Area

   sound is designed to make speech crisp and clear with full

   dynamics, bringing it even closer to the listener than in real

   life. The Ambient Sound category is processed to attenuate

   background noise so that it is not intrusive, while keeping the

   acoustic environment intact and preserving important cues to

   help the wearer identify and locate sound sources.

   

Question:Can Signia AX connect to both iPhones and Android

   smartphones?

   Yes.  Signia AX can connect to the Signia app which is

   available for both iOS and Android. Signia AX can also stream

   audio from iPhones, as well as from compatible Android devices

   via ASHA.

 Question: Why is preserving the phase between the ears – as we

   do in AX – so important?

  The brain uses very subtle differences in the timing of sounds

   as they arrive at each ear to help localize the sounds.

   Preserving the phase between ears means that this important

   timing information is kept intact and not distorted.

   Traditionally, hearing aids have not been able to preserve the

   phase between ears, which would prevent the listener’s brain

   from being able to fully use this important information in

   order to localize sounds.

   

Question: What is Auto EchoShield?

  Auto EchoShield works within the Universal program to

   automatically analyze the acoustic characteristics of every

   room and adapt the signal processing to optimize clear speech

   and good sound quality in both high and low reverberation

   environments.

   

Question: What is Own Voice Processing 2.0?

   Signia’s unique Own Voice Processing technology recognizes the

   hearing aid wearer’s own voice and dynamically adjusts to

   always keep it comfortable.  Own Voice Processing 2.0 builds

   upon this by harnessing the split processing technology of the

   AX platform for even more processing precision and an even

   better own voice experience.

    

Question: What is HandsFree for iOS?

   HandsFree for iOS lets wearers stream calls hands-free from

   iPhones* and iPads*even in noisy environments while the hearing

   aid microphone delivers their voice to conversation partners in

   high quality.

 

   *HandsFree for iOS is compatible with the following mobile

   devices: iPhone 11 or later, iPad Pro 12.9-inch (5th and 4th

   generations), iPad Pro 11-inch (3rd and 2nd generations), iPad

   Air (4th generation), and iPad mini (6th generation). Mobile

   devices must be updated to iOS/iPadOS versions 15.2 or later.

    What is CallControl?

 

   With CallControl, wearers can use their Signia AX hearing aids

   to control the HandsFree for iOS feature that lets them use

   their hearing aids for hands-free calls via Bluetooth® with

   their iPhone or iPad.

 

   Incoming calls can be accepted (short press), rejected (long

   press) and ended (long press) with the rocker switch / push

   button of Pure Charge&Go AX, Pure 312 AX and Insio Charge&Go

  1. An innovative tapping function allows wearers of Styletto

   AX (no button/switch) to accept and end calls simply by

   double-tapping their hearing aid.

 

   CallControl is available for all Signia 7AX, 5AX, and 3AX

   hearing aids. For wearers to use this new CallControl function,

   it must be activated for their hearing aid in Connexx.

    What is e2e 4.0?

 

   e2e 4.0 doubles the transmission speed between the hearing aids

   on each ear, with transmission time between ears reduced from

   5ms to 2 ms. This allows for faster, more advanced processing.

   The new e2e 4.0 system can now synchronize the timing of the

   signal processing in each ear, preserving the timing and level

   differences of the sounds as they arrive at each ear and

   allowing the brain to make use of these natural cues to better

   localize sounds.

   The increased speed of e2e 4.0 also ensures that feedback

   cancellation is better synchronized between the ears for a

   smoother sound experience.

 

   Question: What is Augmented TrueEar 2.0?

   The powerful processing engine of Signia AX allows an Augmented

   TrueEar mic mode that can reproduce and emphasize the effects

   of the natural pinna better than ever before, emphasizing the

   difference between front and back sounds to improve

   localization cues for hearing aid wearer.

    

For Products: Styletto AX

    

Question: For which levels of hearing loss is Styletto AX

   suitable?

   Styletto AX is suitable for most levels of hearing loss (mild,

   moderate or severe).

    Question: How long does it take to fully charge Styletto AX?

   A full charge takes approximately four hours.

    Question: Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

   Yes. Only 30 minutes charging allows you up to 5.5  hours of

   additional usage.

   Question:  Can I stream phone calls and/or music directly to AX

   hearing aids?

   Yes. With AX devices you can use direct audio streaming from

   iOS (Apple) devices with the “made-for-iPhone (MFi)” hearing

   aid standard as well as certain Android devices using the ASHA

   standard. Audio streaming from other mobile devices (Android

   smartphones without ASHA, older Apple devices, PCs, laptops and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory.

    Question: Can I stream from my TV to AX hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to all AX hearing aids.

   Question:  How can I make adjustments to Styletto AX hearing

   aids?

   Styletto AX hearing aids can be controlled remotely via the

   Signia app, which is freely downloadable onto your smartphone,

   or via our small and easy-to-use miniPocket remote control.

    

For Products: CROS Styletto AX

    Question: With which hearing aids is CROS Styletto AX

   compatible?

   It is compatible with Styletto AX hearing aids.

   Question:  Can I use direct streaming of phone calls and/or music

   when I have a CROS AX device?

 

   Yes. CROS Styletto AX is compatible with the AX devices

   mentioned above which support:

     * direct streaming from iOS (Apple) devices using

       “made-for-iPhone (MFi)” capability as well as certain

       Android smart phones via the ASHA protocol.

     * audio streaming from other mobile devices (Android

       smartphones without ASHA, older Apple devices, PCs, laptops

       and other Bluetooth mobile devices) is possible via our

       StreamLine Mic accessory.

 

    Question: Can I use direct streaming from my TV when I have a

   CROS AX device?

   Yes.  CROS Styletto AX is compatible with the AX devices

   mentioned above which support audio streaming from your TV via

   our StreamLine TV accessory.

    Question: Can I control the CROS Styletto AX devices remotely?

   Yes. We offer a direct and very convenient remote control via

   our Signia app, which is freely downloadable to your

   smartphone.

    Question: How can I make adjustments to the CROS Styletto AX

   device?

 

   Adjustments can be made in two ways:

  1. The Signia app, which is freely downloadable to your

       smartphone, can be used to make program and volume changes

       as well as adjustments to sound balance and directional*

       settings.

  1. The miniPocket remote control is an optional accessory that

       can be used to make program and volume changes.

 

   * When using the Directional Hearing feature in the Signia App,

   CROS is deactivated. It is automatically reactivated when

   “Auto” is selected on the Directional Hearing screen.

    Pure Charge&Go AX and Pure Charge&Go T AX

    For which levels of hearing loss are Pure Charge&Go AX

   and Pure Charge&Go T AX suitable?

   Pure Charge&Go AX and Pure Charge&Go T AX are suitable for all

   levels of hearing loss (mild, moderate, severe or profound).

    How long does it take to fully charge Pure Charge&Go

   AX?

   A full charge takes approximately four hours.

    Question: Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

 

   Yes. 30 min fast charge gives approx. 6* additional hours for

   Pure Charge&Go AX and approx. 9* additional hours for Pure

   Charge&Go T AX.

 

   *exact time depends on many factors and will vary

    What is the main advantage of lithium-ion battery

   compared to the other rechargeable solutions on the market?

 

   Lithium-ion battery is currently the best rechargeability

   solution in the market mainly with its:

     * Longer daily runtime,

     * Longer overall lifetime,

     * Shorter charging time (together with a fast charging

       option), and

     * Higher convenience for the hearing aid wearer.

 

    Question: Can I stream phone calls and/or music directly to Pure

   Charge&Go AX and Pure Charge&Go T AX hearing aids?

   Yes. With Pure Charge&Go AX and Pure Charge&Go T AX, you can

   use direct audio streaming from iOS (Apple) devices with the

   “made-for-iPhone (MFi)” hearing aid standard as well as certain

   Android devices using the ASHA standard. Audio streaming from

   other mobile devices (Android smartphones without ASHA, older

   Apple devices, PCs, laptops and other Bluetooth mobile devices)

   is possible via our StreamLine Mic accessory.

   [2]Click here for the list of made-for-iPhone compatible Apple

   devices.

   [3]Click here for the list of compatible Android phones

    Can I stream from my TV to Pure Charge&Go AX and Pure

   Charge&Go T AX hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to Pure Charge&Go AX and Pure Charge &Go T AX

   hearing aids.

    How can I make adjustments to Pure Charge&Go AX and

   Pure Charge&Go T AX hearing aids?

   There is a rocker switch push button on the device for onboard

   control. Additionally, it can also be controlled remotely via

   the Signia app, which is freely downloadable onto your

   smartphone, or via our small and easy-to-use miniPocket remote

   control.

    

For Products: CROS Pure Charge&Go AX

   Question: With which hearing aids is CROS Pure Charge&Go AX

   compatible?

   It is compatible with Pure Charge&Go AX, Pure Charge&Go T AX,

   Pure 312 AX, and Insio Charge&Go AX.

    Question: Can I use direct streaming of phone calls and/or music

   when I have a CROS AX device?

 

      [2] https://support.apple.com/en-us/HT201466

      [3] https://www.signia-pro.com/en/business-support/compatibility/

 

   Yes. CROS Pure Charge&Go AX is compatible with the AX devices

   mentioned above which support:

     * direct streaming from iOS (Apple) devices using

       “made-for-iPhone (MFi)” capability as well as certain

       Android smart phones via the ASHA protocol.

     * audio streaming from other mobile devices (Android

       smartphones without ASHA, older Apple devices, PCs, laptops

       and other Bluetooth mobile devices) is possible via our

       StreamLine Mic accessory.

 

   Question:  Can I use direct streaming from my TV when I have a

   CROS AX device?

   Yes.  CROS Pure Charge&Go AX is compatible with the AX devices

   mentioned above which support audio streaming from your TV via

   our StreamLine TV accessory.

    Question: Can I control the CROS AX devices remotely?

   Yes. We offer a direct and very convenient remote control via

   our Signia app, which is freely downloadable to your

   smartphone.

   Question:  How can I make adjustments to the CROS AX device?

   Adjustments can be made in three ways:

  1. The rocker switch on the CROS device can be used to make

       program and volume changes.

  1. The Signia app, which is freely downloadable to your

       smartphone, can be used to make program and volume changes

       as well as adjustments to sound balance and directional*

       settings.

  1. The miniPocket remote control is an optional accessory that

       can be used to make program and volume changes.

 

   * When using the Directional Hearing feature in the Signia App,

   CROS is deactivated. It is automatically reactivated when

   “Auto” is selected on the Directional Hearing screen.

   

For Products: Pure 312 AX

   Question:  For which levels of hearing loss are Pure 312 AX

   suitable?

   Pure 312 AX is  suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

    Question: Can I stream phone calls and/or music directly to AX

   hearing aids?

   Yes. With AX devices you can use direct audio streaming from

   iOS (Apple) devices with the “made-for-iPhone (MFi)” hearing

   aid standard as well as certain Android devices using the ASHA

   standard. Audio streaming from other mobile devices (Android

   smartphones without ASHA, older Apple devices, PCs, laptops and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory.

   [4]Device compatibility

    Question: Can I stream from my TV to AX hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to all AX hearing aids.

   Question:  How can I make adjustments to Pure 312 AX hearing

   aids?

   There is a rocker switch push button on the device for onboard

   control. Additionally, it can also be controlled remotely via

   the Signia app, which is freely downloadable onto your

   smartphone, or via our small and easy-to-use miniPocket remote

   control.

    Question: With which hearing aids is CROS Pure 312 AX

   compatible?

   It is compatible with Pure 312 AX, Pure C&G AX, Pure C&G T AX

   and Insio C&G AX hearing aids.

    Question: Can I use direct streaming of phone calls and/or music

   when I have a CROS Pure 312 AX device?

 

      [4] https://www.signia-pro.com/en/sitecore/content/signia/signia/home/support/compatibility/

 

   Yes. CROS Pure 312 AX is compatible with the AX devices

   mentioned above which support:

     * direct streaming from iOS (Apple) devices using

       “made-for-iPhone (MFi)” capability as well as certain

       Android smart phones via the ASHA protocol.

     * audio streaming from other mobile devices (Android

       smartphones without ASHA, older Apple devices, PCs, laptops

       and other Bluetooth mobile devices) is possible via our

       StreamLine Mic accessory.

 

   Question:  Can I use direct streaming from my TV when I have a

   CROS AX device?

   Yes.  CROS Pure 312 AX is compatible with the AX devices

   mentioned above which support audio streaming from your TV via

   our StreamLine TV accessory.

   Question:  How can I make adjustments to the CROS Pure 312 AX

   device?

 

   Adjustments can be made in three ways:

  1. The rocker switch on the CROS device can be used to make

       program and volume changes.

  1. The Signia app, which is freely downloadable to your

       smartphone, can be used to make program and volume changes

       as well as adjustments to sound balance and directional*

       settings.

  1. The miniPocket remote control is an optional accessory that

       can be used to make program and volume changes.

 

   * When using the Directional Hearing feature in the Signia App,

   CROS is deactivated. It is automatically reactivated when

   “Auto” is selected on the Directional Hearing screen.

    

For Products: Insio Charge&Go AX

   Question: For which levels of hearing loss is Insio AX suitable?

   Insio AX is suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

    How long does it take to fully charge Insio AX

   A full charge takes approximately four hours.

  

 Question: Can I stream phone calls and/or music directly to AX

   hearing aids?

   Yes. With AX devices you can use direct audio streaming from

   iOS (Apple) devices with the “made-for-iPhone (MFi)” hearing

   aid standard as well as certain Android devices using the ASHA

   standard. Audio streaming from other mobile devices (Android

   smartphones without ASHA, older Apple devices, PCs, laptops and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory.

    Question: Can I stream from my TV to AX hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to all AX hearing aids.

    Question: How can I make adjustments to Insio AX hearing aids?

   Insio AX hearing aids can be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone, or via

   our small and easy-to-use miniPocket remote control.

 

For Products: Signia Xperience

 

    Question: How can YourSound technology decide which sounds

   “matter to me” in a given situation?

   By analyzing more input the hearing aid can understand more

   about the environment you are in and how you are interacting

   with it to make intelligent choices. Of course the patient can

   always manual override these choices to suit their needs if

   desired.

    Question: How can you ensure that the motion sensors are really

   understanding what is happening around the end-user?

   Motion sensor technology has become extremely accurate and we

   use proven technology to give our sound processing reliable

   input. However, it is not just motion sensors alone but the

   addition of more powerful acoustic sensors that add a new sense

   and make our existing sense more powerful.

   Question:  If you have motion sensors, this is going to

   negatively affect the battery life and my patients hate

   changing batteries?

   In exchange for a small increase in consumption due to the

   addition of the new motion-acoustic sensors and chip is that

   they get a smaller hearing instrument with more features and

   thus more benefit.

   Question:  If I can already use the app for the motion sensors,

   why do I need it in the hearing aids?

   By placing the motion sensors directly in the hearing aids we

   benefit greatly by having the motion data always accessible so

   it can be tied to the core of the audiological processing.

   

For Products: Signia Active

    Question: For which levels of hearing loss is Signia Active

   appropriate?

   Signia Active is suitable for individuals with mild to severe

   hearing loss.

    Question: In which performance levels is Signia Active

   available?

   Signia Active is available in two performance levels – Active

   and Active Pro.

    Question: Which rechargeability technology does Signia Active

   have and which advantages does it offer?

   Signia Active is powered by a Lithium-ion rechargeable battery.

   It is designed for full flexibility and independence with the

   pocket-sized Signia Active charger which allows charging

   on-the-go. The hearing aids are fully protected inside the

   charging case, which fits easily into a pocket or purse. The

   charging case itself also has a lithium-ion rechargeable

   battery and will keep the Active devices topped up with charge

   when they are placed back in the case, so that they are always

   ready to use. The charger itself can be recharged wirelessly

   using Qi charging technology or via a USB-C cable.

    Question: What is the battery runtime of Signia Active?

   Signia active provides up to 26 hours of listening, or 23 hours

   of listening with 2 hours of streaming.

    Question: How long does it take to fully charge Signia Active?

   It takes approximately 4 hours to fully charge.

   Question:  Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

   Yes. A 30-minute fast charge provides 5 hours of regular

   listening or 3 hours of streaming.

   Question:  How long does it take to charge the charging case?

   It takes approximately 3 hours to fully charge the Signia

   Active case via a USB-C cable, or 5 hours via Qi wireless.

    Question: How long does the battery of the portable charging

   case hold?

   A fully charged case can provide up to three full charges for a

   pair of Signia Active devices.

    Question: What are the user control elements of Signia Active?

   Signia Active has no onboard controls. It is remotely

   controllable via the Signia app or via miniPocket accessory.

    Question: Can I stream music from my smartphone directly to

   Signia Active?

   Yes. With Signia Active, you can use direct audio streaming

   from iOS (Apple) devices with “made-for-iPhone (MFi) hearing

   aids” standard. Audio streaming from other mobile devices

   (Android smartphones, older Apple devices, PCs, laptops, and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory.

    Question: Can I stream from my TV into my Signia Active devices?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to your Signia Active devices.

    Motion X

    Question: For which levels of hearing loss is Motion X suitable?

   With three models – X, P, and SP – there is a Motion device

   suitable for all levels of hearing loss, from mild to profound.

    How long does it take to fully charge Motion X?

   A full charge takes approximately 4 hours.

    Question: How long does a Motion X device last with a full

   charge?

   A Motion X will last 24 hours, or 21 hours with 5 hours of

   streaming.

   Motion P X will last 30 hours, or 27 hours with 5 hours of

   streaming.

   Motion SP X will last 61 hours, or 57 hours with 5 hours of

   streaming.

    Is there a possibility of faster charging if I do not

   have time to wait fo a full charge?

 

   Yes. A 30-minute fast charge will provide the following

   additional hours of usage:

 

   – Motion X – an additional 6 hours of regular listening, or an

   additional 3 hours of streaming

 

   – Motion P X – an additional 7 hours of regular listening, or

   an additional 4 hours of streaming

 

   – Motion SP X – an additional 4 hours of regular listening, or

   an additional 3 hours of streaming

    What is the main advantage of lithium-ion battery

   technology compared to the other rechargeable solutions in the

   market?

 

   Lithium-ion battery technology is currently the best

   rechargeability solution on the market due to its:

 

   – Longer daily runtime,

 

   – Longer overall lifetime,

 

   – Shorter charging time (together with a fast charging option),

   and

 

   – Higher convenience for the hearing aid wearer.

   Question:  Can I stream phone calls and/or music directly into my

   Motion X hearing aids?

   Yes. With Motion X, you can use direct audio streaming from iOS

   (Apple) devices with “made-for-iPhone (MFi) hearing aids”

   standard. Audio streaming from other mobile devices (Android

   smartphones, older Apple devices, PCs, laptops and other

   Bluetooth mobile devices) is possible via our StreamLine Mic

   accessory.

   Question:  Can I stream from my TV into my Motion X hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly to your Motion X hearing aids.

   Question:  What kind of control elements does Motion X have?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app.

   

For products:  Styletto X

   Question:  For which levels of hearing loss is Styletto X

   suitable?

   Styletto X is suitable for a large range of hearing loss

   covering mild, moderate and severe via the exchangeable

   miniReceivers 2.0.

    Question: In which performance levels is Styletto X available?

   Styletto X is available in all performance levels (7, 5, 3, 2,

   and 1).

    Question: Which rechargeability technology does Styletto X have

   and which advantages does it offer?

 

   Styletto X has the Lithium-Ion rechargeability technology which

   is heavily used in various big industries like consumer

   electronics, automobile, etc.

   Lithium-Ion battery is currently the best rechargeability

   solution in hearing aid industry due to its:

     * Longer daily runtime,

     * Longer overall lifetime,

     * Shorter charging time (together with a fast charging

       option), and

     * High usability/convenience for the user.

 

    Question: What is the battery runtime of Styletto X?

 

   Fully charged Styletto hearing aids provide an:

     * Up to 19 hours daily runtime without streaming; and

     * Up to 16 hours daily runtime with 5 hours direct streaming.

 

   The runtime of all lithium-ion rechargeable batteries reduces

   over time. The estimates are based on fresh lithium-ion

   rechargeable battery capacity. Under normal operating

   conditions, the battery will retain up to 80% of its initial

   capacity after 2 years of use. Please note that battery

   performance will vary depending on individual usage patterns

   and environmental conditions.

    Question: How long does it take to fully charge Styletto X

   hearing aids?

   A full charge of Styletto X takes 4 hours.

   Question:  Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

 

   With “charging-on-the-go” provided by our ultra-slim portable

   charging case, charging is possible anywhere, free from plugs

   or cables. And only 30 minutes charging allows our wearers an:

     * Up to 5 hours additional regular use (without streaming);

       or

     * Up to 3 hours additional streaming time

 

   Question:  How long does the battery of the portable charging

   case hold?

   Styletto charging case allows three full charges of your

   hearing aids “on the go”. This delivers an astounding 4 days*

   of user autonomy.

 

   *based on 16 hours daily wearing time including 5 hours of

   direct streaming

   Question:  What are the user control elements of Styletto X?

   Styletto has no onboard controls. It is remotely controllable

   via the Signia App or via miniPocket accessory.

   

For Products:  Silk X

 Question:  I need an invisible device. Is Silk X really the right

   solution for me?

   Yes. With its high level of discretion, the new Silk X is

   “practically invisible”.

    Question: Can I control my Silk X hearing aids remotely?

   Yes. We offer a direct and very convenient remote control of

   your Silk X hearing aids via our Signia app, which is freely

   downloadable onto your smartphone.

  Question:   I do not have any smartphone. Is there a remote

   control possibility for Silk X other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

    Question: Can I stream phone calls, music and/or TV directly

   into my Silk X hearing aids?

   With the Twin Phone functionality we offer, activated via the

   Signia app or miniPocket accessory, you can hear a phone call

   in both hearing aids if your phone will be held close to one

   hearing aid. Music and TV streaming are not supported.

  Question:   I have hearing loss in one ear, only. Do you have an

   “invisible” solution for me?

   Yes. You can use Silk X together with CROS Silk X accessory.

   They are compatible with each other and provide the best

   hearing quality together with highest discretion.

   

For Products: Pure Charge&Go X

  Question:  For which levels of hearing loss is Pure Charge&Go

   suitable?

   Pure Charge&Go is suitable for all levels of hearing loss

   (mild, moderate, severe or profound).

    Question: How long does it take to fully charge Pure Charge&Go?

   A full charge takes 3-4 hours.

    Question: Is there a possibility of faster charging if I do not

   have time to wait fo a full charge?

   Yes. Only 30 minutes charging allows you an up to 6 hours

   additional usage.

   Question:  What is the main advantage of lithium-ion battery

   compared to the other rechargeable solutions in the market?

   Lithium-ion battery is currently the best rechargeability

   solution in the market mainly with its:

     * Longer daily runtime,

     * Longer overall lifetime,

     * Shorter charging time (together with a fast charging

       option), and

     * Higher convenience for the hearing aid wearer.

 

   Question:  What is the main benefit of wireless inductive

   charging offered by Pure Charge&Go?

 

   Pure Charge&Go uniquely offers the revolutionary wireless

   inductive charging with the following benefits:

     * Increased ease of use because exact placement of the device

       in the charger’s cradle is not required

     * No electronic contacts that can collect dirt and debris

     * Improved water, sweat and dust resistance

 

  Question:   How can Pure Charge&Go provide a more natural hearing

   than its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.*

    Question: Can I stream phone calls and/or music directly into my

   Pure Charge&Go hearing aids?

 

   Yes. With Pure Charge&Go, you can use direct audio streaming

   from iOS (Apple) devices with “made-for-iPhone (MFi) hearing

   aids” standard. Audio streaming from other mobile devices

   (Android smartphones, older Apple devices, PCs, laptops and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory. [5]Click here for the list of made-for-iPhone

   compatible Apple devices

   Question:  Can I stream from my TV into my Pure Charge&Go hearing

   aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Pure Charge&Go hearing aids.

   Question:  What kind of control elements does Pure Charge&Go

   offer?

   There is a push button on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    Pure 312 X

    Question: For which levels of hearing loss is Pure 312 suitable?

   Pure 312 is suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

   Question:  How can Pure 312 provide a more natural hearing than

   its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVPTM (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.

   Question:  Can I stream phone calls and/or music directly into my

   Pure 312 hearing aids?

 

    Yes. With Pure 312, you can use direct audio streaming from iOS

   (Apple) devices with “made-for-iPhone (MFi) hearing aids”

   standard. Audio streaming from other mobile devices (Android

   smartphones, older Apple devices, PCs, laptops and other

   Bluetooth mobile devices) is possible via our StreamLine Mic

   accessory. [6]Click here for the list of made-for-iPhone

   compatible Apple devices

    Question: Can I stream from my TV into my Pure 312 hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Pure 312 hearing aids.

    Question: What kind of control elements does Pure 312 offer?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    

For Products: CROS X Pure Charge&Go X

    With which hearing aids is CROS Pure Charge&Go X

   compatible?

 

      [6] https://support.apple.com/en-us/HT201466

 

   It´s compatible with the following hearing aids:

     * Pure Charge&Go X

     * Pure 312 X

 

  Question:  With which hearing aids is CROS Pure 312 X compatible?

 

   It´s compatible with the following hearing aids:

     * Pure Charge&Go X

     * Pure 312 X

 

Question:    With which hearing aids is CROS Silk X compatible?

 

   It´s compatible with the following hearing aids:

     * Silk X

 

    Question: Can I use direct streaming of phone calls and/or music

   when I have a CROS X device?

 

   Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible

   with the Xperience devices mentioned above which support:

     * Direct streaming from iOS (Apple) devices with

       “made-for-iPhone (MFi) hearing aids” standard

     * Audio streaming from other mobile devices (Android

       smartphones, older Apple devices, PCs, laptops and other

       Bluetooth mobile devices) is possible via our StreamLine

       Mic accessory.

 

    Question: Can I use direct streaming from my TV when I have a

   CROS X device?

   Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible

   with the Xperience devices mentioned above which support audio

   streaming from your TV via our StreamLine TV accessory.

  

  Question: How can I make adjustments to the CROS X device?

 

   Adjustments can be made in three ways:

  1. For CROS devices with a rocker switch,* the rocker switch

       can be used to make program and volume changes.

  1. The Signia app, which is freely downloadable to your

       smartphone, can be used to make program and volume changes

       as well as adjustments to sound balance and directional**

       settings.

  1. The miniPocket remote control is an optional accessory that

       can be used to make program and volume changes.

 

   * Rocker switch not available on CROS Silk X.

 

   **When using the Directional Hearing feature in the Signia App,

   CROS is deactivated.  It is automatically reactivated when

   “Auto” is selected on the Directional Hearing screen.

 

For Products: Signia Nx and Styletto Connect

 

    Styletto Connect

  Question:  For which levels of hearing loss is Styletto Connect

   suitable?

   Styletto is suitable for mild to moderate hearing loss.

   Question: How can Styletto Connect provide a more natural

   hearing than the competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP™ (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with of all other sounds for the most

   pleasant, natural listening experience.

    Question:Which rechargeability technology does Styletto Connect

   have and which advantages does it offer?

   Styletto Connect has the Lithium-Ion rechargeability technology

   which is heavily used in various big industries like consumer

   electronics, automobile, etc.

 

   Lithium-Ion battery is currently the best rechargeability

   solution in hearing aid industry due to its:

     * Longer daily runtime,

     * Longer overall lifetime,

     * Shorter charging time (together with a fast charging

       option), and

     * High usability/convenience for the user.

 

  Question:  What is the battery runtime of Styletto Connect?

 

   Fully charged Styletto Connect hearing aids provide an:

     * Up to 19 hours daily runtime without streaming; and

     * Up to 16 hours daily runtime with 5 hours direct streaming.

 

   The runtime of all lithium-ion rechargeable batteries reduces

   over time. The estimates are based on fresh lithium-ion

   rechargeable battery capacity. Under normal operating

   conditions, the battery will retain up to 80% of its initial

   capacity after 2 years of use. Please note that battery

   performance will vary depending on individual usage patterns

   and environmental conditions.

  Question:  How long does it take to fully charge Styletto Connect

   hearing aids?

   Full charge takes app. 3 hours.

    Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

 

   With “charging-on-the-go” provided by our ultra-slim portable

   charging case, charging is possible anywhere, free from plugs

   or cables. And only 30 minutes charging allows our wearers an:

     * Up to 5 hours additional regular use (without streaming);

       or

     * Up to 3 hours additional streaming time

 

    How long does the battery of the portable charging

   case hold?

 

   Styletto Connect charging case allows three full charges of

   your hearing aids “on the go”. This delivers an astounding 4

   days* of user autonomy.

 

   *based on 16 hours daily wearing time including 5 hours of

   direct streaming

   Question: What are the user control elements of Styletto

   Connect?

   Styletto Connect has no onboard controls. It is remotely

   controllable via the Signia app or via miniPocket accessory.

    Silk Nx

   Question: I need an invisible device. Is Silk really the right

   solution for me?

   Yes. With its high level of discretion (20% smaller than its

   predecessor), the new Silk is “practically invisible”.

  Question:  Can I control my Silk hearing aids remotely?

   Yes. We offer a direct and very convenient remote control of

   your Silk hearing aids via our Signia app, which is freely

   downloadable onto your smartphone.

   Question: I do not have any smartphone. Is there a remote

   control possibility for Silk other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

    Question: Can I stream phone calls, music and/or TV directly

   into my Silk hearing aids?

   With the Twin Phone functionality we offer, activated via the

   Signia app or miniPocket accessory, you can hear a phone call

   in both hearing aids if your phone will be held close to one

   hearing aid. Music and TV streaming are not supported.

    I have hearing loss in one ear, only. Do you have an

   “invisible” solution for me?

   Yes. You can use Silk together with  CROS Silk accessory. They

   are compatible with each other and provide the best hearing

   quality together with highest discretion.

    

For Products: Pure Charge&Go Nx

   Question: For which levels of hearing loss is Pure Charge&Go

   suitable?

   Pure Charge&Go is suitable for all levels of hearing loss

   (mild, moderate, severe or profound).

    Question: What is the battery runtime of Pure Charge&Go?

     * Up to 21 hours daily runtime without streaming; and

     * Up to 19 hours daily runtime with 5 hours direct streaming.

 

   The runtime of all lithium-ion rechargeable batteries reduces

   over time. The estimates are based on fresh lithium-ion

   rechargeable battery capacity. Under normal operating

   conditions, the battery will retain up to 80% of its initial

   capacity after 2 years of use. Please note that battery

   performance will vary depending on individual usage patterns and

   environmental conditions.

    Question:How long does it take to fully charge Pure Charge&Go?

   A full charge takes 3-4 hours.

    Question:Is there a possibility of faster charging if I do not

   have time to wait fo a full charge?

   Yes. Only 30 minutes charging allows you an up to 6 hours

   additional usage.

    Question: What is the main advantage of lithium-ion battery

   compared to the other rechargeable solutions in the market?

 

   Lithium-ion battery is currently the best rechargeability

   solution in the market mainly with its:

     * Longer daily runtime

     * Longer overall lifetime

     * Shorter charging time (together with a fast charging

       option), and

     * Higher convenience for the hearing aid wearer.

 

    Question: What is the main benefit of wireless inductive

   charging offered by Pure Charge&Go?

 

   Pure Charge&Go uniquely offers the revolutionary wireless

   inductive charging with the following benefits:

     * Increased ease of use because exact placement of the device

       in the charger’s cradle is not required

     * No electronic contacts that can collect dirt and debris

     * Improved water, sweat and dust resistance

 

   Question: How can Pure Charge&Go provide a more natural hearing

   than its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.*

   Question: Can I stream phone calls and/or music directly into my

   Pure Charge&Go hearing aids?

   Yes. With Pure Charge&Go, you can use direct audio streaming

   from iOS (Apple) devices with “made-for-iPhone (MFi) hearing

   aids” standard. Audio streaming from other mobile devices

   (Android smartphones, older Apple devices, PCs, laptops and

   other Bluetooth mobile devices) is possible via our StreamLine

   Mic accessory. [7]Click here for the list of made-for-iPhone

   compatible devices

   Question: Can I stream from my TV into my Pure Charge&Go hearing

   aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Pure Charge&Go hearing aids.

   Question: What kind of control elements does Pure Charge&Go

   offer?

   There is a push button on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    

For Products Pure 312 Nx

   Question: For which levels of hearing loss is Pure 312 suitable?

   Pure 312 is suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

   Question: How can Pure 312 provide a more natural hearing than

   its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVPTM (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.

  Question:  Can I stream phone calls and/or music directly into my

   Pure 312 hearing aids?

   Yes. With Pure 312, you can use direct audio streaming from iOS

   (Apple) devices with “made-for-iPhone (MFi) hearing aids”

   standard. Audio streaming from other mobile devices (Android

   smartphones, older Apple devices, PCs, laptops and other

   Bluetooth mobile devices) is possible via our StreamLine Mic

   accessory. [8]Click here for the list of made-for-iPhone

   compatible Apple devices

  Question:  Can I stream from my TV into my Pure 312 hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Pure 312 hearing aids.

   Question: What kind of control elements does Pure 312 offer?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

   

For products: Pure 10 Nx

    Question:For which levels of hearing loss is Pure 10 suitable?

   Pure 10 is suitable for a broad range of hearing loss (mild,

   moderate and severe).

   Question: Can I control my Pure 10 hearing aids remotely?

   Yes. We offer a direct and very convenient remote control of

   your Pure 10 hearing aids via our Signia app, which is freely

   downloadable onto your smartphone.

   Question: I do not have any smartphone. Is there a remote

   control possibility for Pure 10 other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

    Question: Can I hear better in noisy situations when I buy Pure

   10?

   Thanks to its Speech Quality, the new Pure 10 enables you to

   hear speech clearly in all situations through sophisticated

   microphones and advanced noise suppression technologies. This

   makes it easier for you to understand your conversation

   partner, even in very noisy environments such as a restaurant

   or a conference.

   Question: Can I stream phone calls, music and/or TV directly

   into my Pure 10 hearing aids?

   No. Streaming functionalities are not supported by Pure 10.

  

For Products:  Pure 13 Nx

   Question: For which levels of hearing loss is Pure 13 suitable?

   Pure 13 is suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

  Question:  Pure 312 is smaller than Pure 13. Why should I choose

   Pure 13?

   If you use Bluetooth connectivity functions (e.g. direct audio

   streaming) very frequently and battery life/wearing time is

   very important to you, Pure 13 delivers up to 7 days wearing

   time with one single battery (based on a 16 hour day with 6

   hours streaming). This is the longest streaming time in the

   market.

  Question:  How can Pure 13 provide more natural hearing than its

   competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVPTM (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.

   Question: Can I stream phone calls and/or music directly into my

   Pure 13 hearing aids?

   Yes. With Pure 13, you can use direct audio streaming from iOS

   (Apple) devices with “made-for-iPhone (MFi) hearing aids”

   standard. Audio streaming from other mobile devices (Android

   smartphones, older Apple devices, PCs, laptops and other

   Bluetooth mobile devices) is possible via our StreamLine Mic

   accessory. [9]Click here for the lost of made-for-iPhone

   compatible Apple devices

    Question: Can I stream from my TV into my Pure 13 hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Pure 13 hearing aids.

    Question: What kind of control elements does Pure 13 offer?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    Question: Can I use Tele-Coil with Pure 13?

   Yes. Tele-Coil is optionally available with Pure 13.

   Additionally, you can order Tele-Coil in any color available

   for Pure 13, i.e. without any color limitation.

    

For products: Motion Charge&Go Nx

    Question: Which levels of hearing loss is Motion Charge&Go

   suitable for?

   Motion Charge&Go is suitable for a wide range of hearing loss

   (mild, moderate or severe).

   Question:  What is the battery runtime of Motion Charge&Go?

 

      [7] https://support.apple.com/en-us/HT201466

      [8] https://support.apple.com/en-us/HT201466

      [9] https://support.apple.com/en-us/HT201466

 

   Fully charged Motion Charge&Go hearing aids provide an:

     * Up to 21 hours daily runtime without streaming; and

     * Up to 19 hours daily runtime with 5 hours direct streaming.

 

   The runtime of all lithium-ion rechargeable batteries reduces

   over time. The estimates are based on fresh lithium-ion

   rechargeable battery capacity. Under normal operating

   conditions, the battery will retain up to 80% of its initial

   capacity after 2 years of use. Please note that battery

   performance will vary depending on individual usage patterns

   and environmental conditions.

    Question: How long does it take to fully charge Motion

   Charge&Go?

   A full charge takes 3-4 hours.

    Question: Is there a possibility of faster charging if I do not

   have time to wait for a full charge?

   Yes. Only 30 minutes charging allows up to 6 hours additional

   usage.

    Question: What is the main advantage of lithium-ion battery

   compared to the other rechargeable solutions in the market?

 

   Lithium-ion battery is currently the best rechargeability

   solution in the market mainly with its:

     * Longer daily runtime,

     * Longer overall lifetime,

     * Shorter charging time (together with a fast charging

       option), and

     * Higher convenience for the hearing aid wearer.

 

    Question: What is the main benefit of wireless inductive

   charging offered by Motion Charge&Go?

 

   Motion Charge&Go uniquely offers the revolutionary wireless

   inductive charging with the following benefits:

     * Increased ease of use because exact placement of the device

       in the charger’s cradle is not required

     * No electronic contacts that can collect dirt and debris

     * Improved water, sweat and dust resistance

 

    Question: How can Motion Charge&Go provide a more natural

   hearing than its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP™ (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.

   Question:  Can I stream phone calls and/or music directly into my

   Motion Charge&Go hearing aids

   Yes. With Pure Charge&Go, you can use direct audio streaming

   from iOS (Apple) devices with “[10]made-for-iPhone (MFi)

   hearing aids” standard. Audio streaming from other mobile

   devices (Android smartphones, older Apple devices, PCs, laptops

   and other Bluetooth mobile devices) is possible via our

   StreamLine Mic accessory.

    Question: Can I stream from my TV into my Motion Charge&Go

   hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Motion Charge&Go hearing aids.

    Question: What kind of control elements does Motion Charge&Go

   offer?

   There is a push button on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   App, which is freely downloadable onto your smartphone.

    

For Products: Motion 13 Nx

   Question:  For which levels of hearing loss is the Motion 13

   suitable?

   Motion 13 is suitable for all levels of hearing loss (mild,

   moderate, severe or profound).

   Question:  How can Motion13 provide a more natural hearing than

   its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVPTM (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.

    Question: Can I stream phone calls and/or music directly into my

   Motion 13 hearing aids?

   Yes. With Motion 13, you can use direct audio streaming from

   iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids”

   standard. Audio streaming from other mobile devices (Android

   smartphones, older Apple devices, PCs, laptops and other

   Bluetooth mobile devices) is possible via our StreamLine Mic

   accessory. [11]Click here for the list of made-for-iPhone

   compatible Apple devices

   Question:  Can I stream from my TV into my Motion 13 hearing

   aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Motion 13 hearing aids.

   Question:  Can I use Tele-Coil with Motion 13?

   Yes. Tele-Coil is optionally available with Motion 13.

   Additionally, you can order Tele-Coil in any color available

   for Motion 13, i.e. without any color limitation.

    What kind of control elements does Motion 13 offer?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    

For products: Insio Nx (Bluetooth ITC/ITE)

    Question: Which levels of hearing loss are Insio Nx ITC and ITE

   devices suitable for?

   Insio Nx ITC/ITE is suitable for a wide range of hearing loss

   (mild, moderate or severe).

  Question:   Can I stream phone calls and/or music directly into my

   Insio Nx ITC and ITE hearing devices?

   Yes. With your Insio Nx ITC and ITE devices, you can use direct

   audio streaming from iOS (Apple) devices with “made-for-iPhone

   (MFi) hearing aids” standard. Audio streaming from other mobile

   devices (Android smartphones, older Apple devices, PCs, laptops

   and other Bluetooth mobile devices) is possible via our

   StreamLine Mic accessory. [12]Click hear for the list of

   made-for-iPhone compatible Apple devices

    Question: Can I stream from my TV into my Insio Nx ITC and ITE

   hearing aids?

   Yes. With our StreamLine TV accessory, you can stream from your

   TV directly into your Insio ITC and ITE hearing aids.

  Question:   What kind of control elements do Insio Nx ITC and ITE

   offer?

  Question:  There is a push button on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

   Question:  I do not have any smartphone. Is there a remote

   control possibility for Insio other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

   Question:  I have hearing loss in one ear, only. Can I still use

   an Insio Nx ITC or ITE?

   Yes. Insio Nx ITC and ITE are compatible with our CROS Pure 312

   Nx accessory, which enables to use them in case you have a

   one-sided hearing loss.

   

For Products:  Insio Nx (IIC/CIC)

    Question: Can I control my Insio hearing aids remotely?

   Yes. We offer a direct and very convenient remote control of

   your Insio hearing aids via our Signia app, which is freely

   downloadable onto your smartphone.

  Question:   I do not have any smartphone. Is there a remote

   control possibility for Insio other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

    Question: Can I stream phone calls, music and/or TV directly

   into my Insio hearing aids?

   With the Twin Phone functionality we offer, optional push

   button, the Signia app or miniPocket accessory, you can hear a

   phone call in both hearing aids if your phone will be held

   close to one hearing aid. Music and TV streaming are not

   supported.

   Question:  I have hearing loss in one ear,only. Can I still use

   Insio?

   Yes. You can use our new Insio together with our new CROS Silk

   accessory. They are compatible with each other and provide the

   best hearing quality together with highest discretion.

   

For products: CROS Pure Charge&Go Nx

    Question:  With which hearing aids is the CROS Pure Charge&Go Nx

   compatible?

 

     [10] https://support.apple.com/en-us/HT201466

     [11] https://support.apple.com/en-us/HT201466

     [12] https://support.apple.com/en-us/HT201466

 

   The CROS Pure Charge&Go Nx is compatible with the following

   hearing aids:

     * Pure Charge&Go Nx 7/5/3 Nx

     * Motion Charge&Go Nx 7/5/3 Nx

 

    Question: Can I use direct streaming from my TV when I have a

   CROS Pure Charge&Go Nx device?

 

   Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx

   hearing aids, mentioned in the FAQ above, which support:

     * Direct streaming from iOS (Apple) devices with

       “[13]made-for-iPhone (MFi) hearing aids” standard, and

      https://support.apple.com/en-us/HT201466

 

     * Audio streaming from other mobile devices (Android

       smartphones, older Apple devices, PCs, laptops and other

       Bluetooth mobile devices) is possible via our StreamLine

       Mic accessory.

 

   Question:  Can I use direct streaming from my TV when I have a

   CROS Pure Charge&Go Nx device?

   Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx

   hearing aids, mentioned in the FAQ above, which support audio

   streaming from your TV via our StreamLine TV accessory.

     Question: How can CROS Pure Charge&Go Nx provide a more natural

   hearing than its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP™ (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.*

    What is the battery runtime of CROS Pure Charge&Go?

 

   A fully charged CROS Pure Charge&Go device provides up to 21

   hours daily runtime.

 

   The runtime of all lithium-ion rechargeable batteries reduces

   over time. The estimates are based on fresh lithium-ion

   rechargeable battery capacity. Under normal operating

   conditions, the battery will retain up to 80% of its initial

   capacity after 2 years of use. Please note that battery

   performance will vary depending on individual usage patterns

   and environmental conditions.

   Question:  How long does it take to fully charge CROS Pure

   Charge&Go?

   Full charge takes 3-4 hours.

    Is there a possibility of faster charging if I do not

   Question: have time to wait for a full charge?

   Yes. Only 30 minutes charging allows up to 6 hours additional

   usage.

    

For product: CROS Pure 312 Nx

     Question: With which hearing aids is CROS Pure 312 Nx

   compatible?

 

   CROS Pure 312 Nx is compatible with the following hearing aids:

     * Pure 312 7/5/3 Nx

     * Pure 13 Nx 7/5/3 Nx

     * Pure Charge&Go Nx 7/5/3 Nx

     * Motion 13 Nx 7/5/3 Nx

     * Motion 13P Nx 7/5/3 Nx

     * Motion Charge&Go Nx 7/5/3 Nx

     * Insio Nx ITC/ITE 7/5/3 Nx with Bluetooth

 

     Question: Can I use direct streaming of phone calls and/or music

   when I have a CROS Pure 312 Nx device?

 

   Yes. CROS Pure 312 Nx is compatible with the Signia Nx hearing

   aids, mentioned in the FAQ above, which support:

     * Direct streaming from iOS (Apple) devices with

       “made-for-iPhone (MFi) hearing aids” standard, and

     * Audio streaming from other mobile devices (Android

       smartphones, older Apple devices, PCs, laptops and other

       Bluetooth mobile devices) is possible via our StreamLine

       Mic accessory.

 

   Question:  Can I use direct streaming from my TV when I have a

   CROS Pure 312 Nx device?

   Yes. CROS Pure 312 Nx is compatible with the Signia Nx hearing

   aids (mentioned in the FAQ above) which support audio streaming

   from your TV via our StreamLine TV accessory.

    Question:  How can CROS Pure 312 Nx provide a more natural

   hearing than its competitors?

   Many hearing aid users do not like the sound of their own voice

   as it sounds loud and unnatural. Our revolutionary OVP™ (Own

   Voice Processing) function provides you with a natural sounding

   own voice combined with optimal hearing of all other sounds for

   the most pleasant, natural listening experience.*

    Question:  What kind of control elements does CROS Pure 312 Nx

   offer?

   There is a rocker switch on the device for onboard control.

   Additionally, it can also be controlled remotely via the Signia

   app, which is freely downloadable onto your smartphone.

    CROS Silk Nx

    Question:  With which hearing aids is CROS Silk Nx compatible?

 

   CROS Silk Nx is compatible with the following hearing aids:

     * Silk 7/5/3 Nx

     * Insio 7/5/3 Nx

 

   Question:   I need a very small, almost invisible device for my

   one-sided hearing loss. Is CROS Silk the right device for me?

   Definitely yes. Our CROS Silk is the smallest solution in its

   class.

    Question:  Can I control my CROS Silk remotely?

   Yes. We offer a direct and very convenient remote control of

   your CROS Silk device via our Signia app, which is freely

   downloadable onto your smartphone.

    I do not have any smartphone. Is there a remote

   control possibility for CROS Silk other than an app?

   Yes. Our miniPocket accessory also provides a highly convenient

   remote control.

 

For product: Signia app / TeleCare

 

    Signia app

    Question:  Where can I find the Signia app?

   The Signia app is freely downloadable in the Apple App Store

   and Google Play Store of all compatible iOS and Android

   devices.

    Question:  With which hearing aids is the Signia app compatible?

   The Signia app is compatible with the complete Signia hearing

   aid portfolio except Fun and Fast.

    Question:  With which mobile devices is the Signia app

   compatible?

  

 Question: What kind of adjustments can I make by using the

   Signia app?

 

     [14] https://www.signia-pro.com/en/business-support/compatibility/

 

   Using the Signia app, you can:

     * Change the hearing program and microphone volume level;

     * Adjust the sound balance (basses and trebles)

     * Adjust the Tinnitus therapy signal (if available)

     * Adjust the directionality of the hearing aid microphones

       individually by using the 360° Spatial Configurator

     * Manage you audio streaming devices (e.g. StreamLine TV,

       StreamLine Mic, CROS devices, etc) and control their volume

       discreetly.

     * Stay in closer contact with your hearing care professional

       and get individual remote support via TeleCare (a prior

       activation by your hearing care professional is needed)

 

   As a result the Signia app offers you a wide variety of

   individual adjustment options enabling further personalization

   of your hearing experience.

     Question: What kind of permissions does the Signia app require

   and request?

 

   Depending on the operating system of your mobile device as well

   as the type of your hearing aids, the Signia app may require

   some initial permissions like:

     * Receiving notifications

     * To get notifications from your HCP

     * Accessing the motion & fitness activity

     * To improve your listening experience while you are moving,

       walking or in any other activity

     * Accessing the location services:

       To use the activity/movement/walking detection feature

       To keep the application alive in the background

       Please note: No location data is transferred!

     * Accessing the camera, audio, photos, media and files

     * To receive a video call from your hearing care professional

       (available upon prior activation by your hearing care

       professional

 

   With Signia Assistant

    Question:  Which devices are compatible with Signia Assistant?

   All Signia Xperience hearing aids with Bluetooth.

    Is the Signia Assistant available for all performance

   levels

   Yes.  The Signia Assistant available for all performance levels

     

Question: What kind of changes are done by the Signia

   Assistant?

 

   The Signia Assistant can apply solution to common issues by

   changing the following parameters of the first program of the

   hearing aids:

     * Own Voice Processing

     * Dynamic Soundscape Processing (DSP)

     * Gain/Compression

 

   Question:   Will changes of the Signia Assistant only be made in

   the Universal Program?

 

   Yes.

   

 Question:  What if, after keeping the new settings, the wearer

   doesn’t like them anymore?

   There is a reset button for both you in Connexx and for the

   wearer in the app. This reverts the settings back to the

   original hearing aid fitting. To know more, please check the

   “Signia Assistant How-To” document available for download on

   this page.

    Question:  My client doesn’t see the Signia Assistant in the

   Signia app – What is the reason?

 

   There are several reasons why the Signia Assistant might not be

   available:

     * Your client doesn’t have an Xperience hearing aid with

       Bluetooth paired with the app.

     * Signia Assistant is not available in your country (please

       contact your Signia representative to know which countries

       Signia Assistant is available in).

     * Hearing aids were fitted before Signia Assistant was

       released (If this is the case, see Q7).

 

  Question:    If my clients already have Signia Xperience hearing

   aids, do I need to activate Signia Assistant?

 

   Yes, you need to connect the devices to Connexx, then go to the

   configuration page; there’s a checkbox for activating the

   Signia Assistant for previously fitted devices (pre-Signia

   Assistant).

 

   If you’re using TeleCare, please ask your local contact how

   this can be utilized.

 

     Question: Can the wearer do changes through Signia Assistant if

   the smartphone in not connected to the internet?

   No. The processing power and neural network is hosted online,

   and there is not an offline solution. This also ensures that

   the knowledge encapsulated in it is always up to date.

     Question: Will the Signia Assistant work for monaural fitting?

   Yes, with the natural limitations in terms of tools for a

   monaural fitting.

   Question:   How is data privacy handled?

   Signia cannot trace any personal information at all. The whole

   system is 100% anonymized, and only big group data is analyzed;

   no individual data is collected. This is extremely important

   and the basis for the whole system. We couldn’t have such a

   system if anything was traceable. Our “Privacy Policy” is

   displayed in the App (Settings->Imprint->Privacy policy).

   Question:   What is Mask Mode?

   Mask Mode is designed to compensate for the effects that face

   masks have on speech clarity.  Face masks dampen some of the

   important speech sounds, and Mask Mode boosts those sounds and

   increases overall focus on speech to help Xperience users more

   easily understand speech coming through a face mask.  It is

   easily activated and deactivated by tapping a button next to

   the volume control slider.

  

For Product feature called:  My WellBeing

 Question:  What is My WellBeing?

 

   My WellBeing is a collection of four new features (My Steps, My

   Activity, My WearTime, My Conversations) that form a valuable

   tool to encourage hearing aid wearers to use their hearing aids

   consistently and keep track of health indicators regarding

   their physical activity.

 

   Hearing aid wearers can view their My WellBeing insights

   quickly and easily in the Signia app. Because privacy is

   important, all My WellBeing information is only visible in the

   Signia app and is not stored anywhere else.

    What information do the four My WellBeing features

   provide?

 

   My Steps: lets hearing aid wearers see how many steps they take

   each day.

 

   My Activity: shows them how active they are, detecting movements

   from light housekeeping to strenuous exercise. Both My Steps

   and My Activity are enabled by the motion sensor in Signia AX

   hearing aids.

 

   My WearTime: lets wearers see how consistently they are using

   their hearing aids.

 

   My Conversations: shows hearing aid wearers how much they are

   interacting socially with others and is enabled by Signia’s

   unique Own Voice Processing 2.0 technology.

    In which is hearing aids is My WellBeing available?

 

   My WellBeing: is available for all Signia 7AX, 5AX, and 3AX

   hearing aids,* and insights can be viewed in the most current

   version of the Signia app.

 

   *In order to have access to My Conversations insights, wearers

   must have OVP 2.0 technology available and activated in their

   fitting.

    TeleCare

    What are the technical prerequisites for TeleCare?

     * The Signia hearing aids of your client should be compatible

       with TeleCare. Please note that TeleCare is compatible with

       the full Signia hearing aid portfolio (except Fun and

       Fast).

     * The smartpone of your clint should be compatible with the

       [15]Signia app. Please check the Signia app website for the

       list of the compatible devices.

      https://www.signia-pro.com/en/connectivity/signia-app

 

     * A headset is needed for voice calls and additionally a

       webcam if you would like to make video calls.

 

    Question:  How can I register and start to use TeleCare?

   The easy and intuitive setup process enable you to activate

   TeleCare within a few minutes. Please follow the steps described

   in our Quick Guide.

 Question: Is TeleCare free of charge?

   Yes. With TeleCare, we currently offer you the full range of

   the available feature set is completely free of charge.

    Is my personal data protected?

 

   The data of your practice as well as clients are completely

   safe. We have multiple certifications and are in conformity

   with General Data Protection Regulation of the European Union.

   Moreover, the Telecare Portal is TRUSTe- certified. Sivantos

   has no access to your personal data.

 

   The TeleCare Portal and all data related to it is stored on

   servers provided by Microsoft Azure. Access to these systems is

   highly restricted and controlled. Any access is logged and

   documented for audit purposes. Communication between HCP

   browser sessions or patient devices and the web servers is also

   secured and encrypted (with HTTPS).

    How do you ensure that private client information

   remains confidential?

   We are providing the highest data security and privacy. All

   data and all communication between the TeleCare Portal and the

   app on your client’s smartphone are encrypted. Access to the

   TeleCare Portal is protected by a password for every employee

   in your practice. You and your clients can be fully confident

   about data security.

 

Accessories

 

    Charging Portfolio

     Question: What charger is used for Signia Active?

   The Signia Active charger doubles as a fully closable and

   portable storage case. It contains a lithium ion rechargeable

   battery to keep your Signia Active devices topped-up with

   charge when you’re on the go. The Signia Active charger can

   itself be recharged either with a USB-C cable or via Qi

   wireless charging technology. When fully charged, it can charge

   a pair of Signia Active devices up to three times.

   

Question:   What charger is used for Motion X?

   Motion X is charged inductively via the Inductive Charger II.

    What charger is used for Motion P and SP?

   Motion P and SP are charged galvanically and can either be

   charged with the standard charger, which is a basic charger

   with drop-in charging wells, or with the Dry&Clean charger.

   The Dry&Clean charger is a unique, three-in-one solution that

   charges, dehumidifies, and sanitizes (via UV light) the hearing

   devices simultaneously.

   

 Question:  What charger is used for Pure Charge& Go AX and Pure

   Charge&GoT AX?

  Answer: Users can choose between three charger options depending on

   their needs and preferences. 

  1. The Standard Charger provides a

   reliable charger with a nice design.  The Pure Dry&Clean

   Charger offers three-in-one functionality to charge,

   dehumidify, and sanitize (via UV-C light) the hearing aids in

   one step, keeping them both charged and well-maintained.  

  1. The Pure Portable Charger is an on-the-go solution with an

   integrated powerbank that can provide up to three additional

   full charges to a pair of hearing instruments.

   

Products: EarWear 3.0

    Question:  Are the new EarWear 3.0 products compatible with older

   hearing aids?

   No, they are not. EarWear 3.0 is compatible with Motion X BTEs

   and will be compatible with all Signia products going forward.

    Question:  Can I use the same measuring tool for both

   miniReceiver 3.0 and ThinTube 3.0?

   Yes, the same measuring tool is used for both the miniReceiver

   3.0 and ThinTube 3.0.

    Question:  Are the new ear tips compatible with both miniReceiver

   3.0 and ThinTube 3.0?

   Yes, they are.

    Question:  If a tool isn’t required to change the ear tips, why

   is a tool provided?

   You may still need to use a handling tool when replacing the

   receiver wire/thin tube for custom ear tips. For this reason, a

   handling tool is provided in all starter kits.

    Lithium-ion rechargeable batteries

    Will my lithium-ion battery last longer if I don’t

   charge my hearing aids every night and wait for a complete

   discharge before charging?

   Deep-discharge cycles are not required for lithium-ion

   batteries. The best practice is to charge your hearing aids

   every night and unplug your charger while not charging.

    Question:  Does the battery life become shorter if I use the fast

   charging option very frequently?

   No. Thanks to our specially developed charging method, fast

   charging does not have any negative effect on the battery life

   of your hearing aids.

    Question:  Is it safe to travel on an airplane with a lithium-ion

   rechargeable hearing aid?

   Yes, it is safe to wear these lithium-ion rechargeable hearing

   aids on a plane and to bring the charger on board. It is also

   safe to carry the hearing aids and/or charger in your luggage.

    Question:  Can I ship my lithium-ion rechargeable hearing aids?

   For this, we recommend that you check the requirements of your

   shipping provider.

    

For Functions Direct streaming

    Question:  With which Apple devices and which Signia hearing aids

   can I use direct streaming?

   You can find the list of all compatible Apple devices as well

   as Signia hearing aids by clicking on the link below.

   [16]Made for iPhone hearing aids

    Question:  While direct streaming, can I hear the sound in both

   ears in case I wear a pair of hearing aids?

   Yes, with Signia hearing aids you will be able to stream the

   sound into both ears and enjoy the stereo sound quality.

    Question:  What happens if a phone call is coming in while I am

   streaming music?

   If you get a phone call while you are streaming music, then you

   will hear the ringtone of the phone call and the music

   streaming will be paused automatically. As soon as the call has

   ended, the music streaming continues from the point where it

   has been paused.

  Question: Can I use this technology if I do not have an Apple

   device (e.g. an Android phone)?

   In case you have a non-Apple mobile device with Bluetooth

   functionality, you can still enjoy audio streaming by using our

  

Accessories:  StreamLine Mic accessory.

    StreamLine Mic

    Question:  With which hearing aid models is the StreamLine Mic

   compatible?

   Currently, StreamLine Mic is compatible with all Signia AX,

   Signia Xperience and Signia Nx hearing aids with Bluetooth

   connectivity.

   Question:   With which mobile devices is the StreamLine Mic

   compatible?

 

     [16] https://support.apple.com/en-us/HT201466

 

   The StreamLine Mic enables direct connectivity to the following

   devices:

     * Bluetooth-enabled Android devices

     * Bluetooth-enabled Apple devices

     * Bluetooth-enabled PCs, laptops and older phone

 

   For al devices mentioned above, the Bluetooth FW version should

   be 4.2 or higher

    Do I need an app to use the StreamLine Mic?

   No, you do not necessarily need an app to use the StreamLine

   Mic. However, you can use the Signia app as a remote control to

   control the microphone volume. [17]Learn more about the Signia

   app

 Question:  Do I need a special hearing program to use the

   StreamLine Mic?

 

     [17] https://www.signia-pro.com/en/connectivity/signia-app

 

   No. You do not need to have a special hearing program to use

   StreamLine Mic.

 

   In this way, the StreamLine Mic offers the wearers a very

   convenient plug-and-play solution.

    Question:  Should the StreamLine Mic be activated in Connexx

   before using it?

 

   No. The StreamLine Mic does not need to be activated in

   Connexx.

 

   In this way, the StreamLine Mic offers the wearers a very

   convenient plug-and-play solution.

    With how many Bluetooth devices can the StreamLine Mic

   be paired?

 

   StreamLine Mic can be paired with max. eight (8) Bluetooth

   devices.

 

   Nevertheless, only one (1) Bluetooth source can be used

   actively at the same time.

 

   Pairing has to be done only once. StreamLine Mic connects to

   the first Bluetooth device within reach automatically. To

   switch to another device, the Bluetooth connection of the

   active device has to be disabled.

    Question:  What is the battery runtime of the StreamLine Mic? Can

   I follow the charging status on the device?

 

   The StreamLine Mic provides up to 6 hours battery runtime with

   full functionality, i.e. continuous streaming.

 

   Full charge takes approximately 2 hours.

 

   The StreamLine Mic can be charged via USB or usual plug-in (all

   necessary cables are included in the package).

 

   The charging status can be followed very intuitively via the

   different colors of the device’s power status indicator.

    StreamLine TV

     Question: With which hearing aid models is StreamLine TV

   compatible?

   Currently, StreamLine TV is compatible with Signia AX, Signia

   Xperience and Signia Nx hearing aids with Bluetooth

   connectivity.

   Question:   Do I need an app to use StreamLine TV?

 

   No, you do not necessarily need an app to use the StreamLine

  1. However, you can use the Signia app as a remote control:

     * To adjust the volume, and

     * To start streaming remotely without any need to have a

       dedicated hearing program for TV streaming.

 

     Question: Can I pair more than one pair of hearing aids with my

   StreamLine TV at the same time?

   Yes. You can pair an unlimited number Bluetooth hearing aids

   with your StreamLine TV at the same time and you can stream to

   them at the same time as well.

   Question:   I have more than one TV at home. Can I pair my hearing

   aids with more than one StreamLine TV at the same time?

 

     [18] https://www.signia-pro.com/en/connectivity/signia-app

 

   No, you cannot pair your hearing aids with multiple StreamLine

   TVs at the same time.

 

   In order to be able to stream from another StreamLine TV at

   home, you have to re-pair your hearing aids with it (turn the

   hearing aids off and on – by opening and closing the battery

   door -, put your hearing aids onto the top side of the

   StreamLine TV and wait for app. 30 seconds).

   

Question:  How can I control StreamLine TV without

   the Signia app?

   StreamLine TV can be used without the Signia app.

   In order to activate the TV Stream directly from the Nx Hearing

   Aids, please follow this workflow in Connexx:

   If you fit any Nx instrument and you go to “Configuration” in

   Connexx you can set the Rocker Switch to “TV Stream” which

   automatically connects the hearing aid to the StreamLine TV.

   This can be applied for short press and medium press.

     * [19]Product portfolio

      https://www.signia-pro.com/en/product-portfolio/

 

     * [20]Business support

 

      https://www.signia-pro.com/en/business-support/

 

     * [21]Blog

      https://www.signia-pro.com/en/blog/

 

     * [22]Contact

 

      https://www.signia-pro.com/en/service/contact/

 

     * [23]About Signia

      https://www.signia-pro.com/en/about-signia/

 

     * [24]Disclaimer

 

      https://www.signia-pro.com/en/service/disclaimer/

 

     * [25]Privacy notice

      https://www.signia-pro.com/en/service/privacy-notice/

 

     * [26]Cookie policy

 

      https://www.signia-pro.com/en/service/cookie-policy/

 

     * [27]Consumer area

      https://www.signia.net/en/

 

     * [28]Corporate information

 

      https://www.signia-pro.com/en/service/corporate-information/

 

     *

     *

     *

     *

 

Links to Signia support

 

   Based on your location, we suggest that you select one of the

   websites below:

   [30]Global

   [31]United States

   [32]Česká republika

   [33]Danmark

   [34]Austria

   [35]Schweiz (Deutsch)

   [36]Deutschland

   [37]Australia

   [38]Canada (English)

   [39]United Kingdom

   [40]India

   [41]New Zealand

   [42]South East Asia

   [43]South Africa

   [44]America latina

   [45]España

   [46]France

   [47]Italia

   [48]日本

   [49]Norge

   [50]Nederland

   [51]Polska

   [52]Brasil

   [53]Portugal

   [54]Sverige

   [55]Türkiye

   [56]台灣

    All regions

 

     [30] https://www.signia-pro.com/en/business-support/faq

     [31] https://www.signia-pro.com/en-US/business-support/faq

     [32] https://www.signia-pro.com/cs-CZ/business-support/faq

     [33] https://www.signia-pro.com/da-DK/business-support/faq

     [34] https://www.signia-pro.com/de-AT/business-support/faq

     [35] https://www.signia-pro.com/de-CH/business-support/faq

     [36] https://www.signia-pro.com/de-DE/business-support/faq

     [37] https://www.signia-pro.com/en-AU/business-support/faq

     [38] https://www.signia-pro.com/en-CA/business-support/faq

     [39] https://www.signia-pro.com/en-GB/business-support/faq

     [40] https://www.signia-pro.com/en-IN/business-support/faq

     [41] https://www.signia-pro.com/en-NZ/business-support/faq

     [42] https://www.signia-pro.com/en-SG/business-support/faq

     [43] https://www.signia-pro.com/en-ZA/business-support/faq

     [44] https://www.signia-pro.com/es

     [45] https://www.signia-pro.com/es-ES/business-support/faq

     [46] https://www.signia-pro.com/fr-FR/business-support/faq

     [47] https://www.signia-pro.com/it-IT/business-support/faq

     [48] https://www.signia-pro.com/ja-JP/business-support/faq

     [49] https://www.signia-pro.com/nb-NO/business-support/faq

     [50] https://www.signia-pro.com/nl-NL/business-support/faq

     [51] https://www.signia-pro.com/pl-PL/business-support/faq

     [52] https://www.signia-pro.com/pt-BR/business-support/faq

     [53] https://www.signia-pro.com/pt-PT/business-support/faq

     [54] https://www.signia-pro.com/sv-SE/business-support/faq

     [55] https://www.signia-pro.com/tr-TR/business-support/faq

     [56] https://www.signia-pro.com/zh-TW




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